Last Updated: July 2026
1. Introduction
Al-Ilm Academy ("we", "our", or "us") is committed to protecting the privacy and security of the personal information of all our students, parents, guardians, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website alilmacademy.com, enrol in our online Quran and Arabic courses, or interact with our services in any way.
By accessing our website or enrolling in any of our programs, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not access our services.
2. Information We Collect
2.1 Personal Information
When you register for a course, book a free trial class, or contact us, we may collect the following personal information:
- Full name (student and/or parent/guardian)
- Email address
- Phone number / WhatsApp number
- Country and city of residence
- Age and gender (for assigning appropriate tutors)
- Preferred class schedule and timezone
- Payment and billing information (processed securely through third-party payment gateways)
2.2 Non-Personal Information
We may automatically collect non-personal data when you visit our website, including:
- Browser type and version
- Operating system
- IP address (anonymised for analytics)
- Pages visited and time spent on our website
- Referring website URL
- Device type (desktop, tablet, mobile)
2.3 Children's Information
Many of our students are children under the age of 13. We take the protection of children's data extremely seriously. We only collect children's information (name, age) with verifiable parental or guardian consent, and only for the purpose of delivering educational services. We never sell or share children's data with third-party advertisers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To enrol students and assign qualified male or female tutors based on preferences
- To schedule and deliver live one-on-one Quran, Arabic, and Islamic studies classes
- To communicate with you regarding class schedules, progress reports, billing, and announcements
- To process payments securely through authorised payment gateways
- To improve our services by analysing usage data and feedback
- To send updates about new courses, promotions, or educational resources (with your consent)
- To respond to enquiries and provide customer support via email, phone, or WhatsApp
- To comply with legal obligations and resolve disputes
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data with:
- Payment processors (e.g., Stripe, JazzCash, EasyPaisa) to securely handle transactions
- Communication platforms (e.g., Zoom, Skype, Google Meet) used for conducting live classes
- Analytics services (e.g., Google Analytics) to understand website usage (anonymised data only)
- Legal authorities if required by law, regulation, or court order
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings
- Understand how you interact with our website
- Improve site performance and loading times
You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of our website.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption on all web pages
- Secure password hashing and storage
- Access controls limiting data access to authorised staff only
- Regular security audits and vulnerability assessments
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify affected users promptly in the event of any data breach.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once data is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw your consent at any time for marketing communications
To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +92 323 6300699.
9. International Data Transfers
As an online academy serving students globally (USA, UK, Canada, Australia, Gulf, Europe, and beyond), your data may be stored and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- WhatsApp: +92 323 6300699
- Location: Islamabad, Pakistan
- Website: alilmacademy.com